Turnstile Tours is currently seeking a responsible, enthusiastic, and inquisitive person to join our team of guides to lead tours about street vending, public markets, food manufacturing, and food systems in New York City, and serve as a liaison to Spanish-speaking vendors and communities where we lead and offer tour programs.
All tour guides at Turnstile Tours are responsible for leading interactive, theme-based tours that provide locals and tourists alike with enjoyable, engaging, accessible, and in-depth experiences. All staff are expected to participate in initial and ongoing training sessions, and to support the cultivation of related research that all staff members are expected to actively learn from and contribute to.
General responsibilities include:
- Leading tours that are educational, thoughtful, enjoyable, fun, and engaging for people of all ages and abilities
- Serving as the primary liaison to street vendors and market vendors who are native speakers of Spanish and support outreach efforts to Spanish-speaking communities where we offer tours
- Anticipating and addressing the needs of tour participants – dietary, mobility, and otherwise – and providing exemplary customer service overall
- Effectively conveying passion and enthusiasm for the topic of the tour through storytelling, visitor engagement, and a sincere interest in related issues and campaigns
- Contributing to a positive team-based environment by actively seeking out opportunities to learn from and alongside colleagues, tour participants, vendors, and others
- Demonstrating a genuine interest in learning and developing skills through sharing and receiving positive and constructive feedback from other Turnstile team members
- Contributing to the company’s body of knowledge through primary source research, multimedia documentation, observation and evaluation of tours, and leading training workshops for colleagues
- Actively seeking new challenges and opportunities for increased responsibility
- Exemplifying professional and ethical behaviors according to policies and procedures and acting in accordance with Turnstile Tours’ mission, core commitments, and values
- Representing Turnstile Tours at events hosted by nonprofit partners upon request
- Speak English and Spanish fluently. While tours will be in English, many of our vendor partners are Spanish-speaking.
- Have tour guiding, teaching, and/or acting experience, and knowledge about or interest in at least one of the following areas: food studies, sociology, anthropology, regional studies, geography, urban planning, social justice, food justice, food policy, immigration advocacy or policy
- Have experience working with diverse groups of people of all ages from a wide range of cultural, racial, and socioeconomic backgrounds, and abilities, including people with disabilities
- Be a quick and active learner who independently seeks out and shares knowledge and demonstrates an enthusiasm for and curiosity about the tour topic
- Be comfortable speaking in front of groups of people
- Be flexible and able to adapt in a fast-changing environment
- Have a positive ‘can-do’ attitude, sense of humor, and friendly personality
- Perform well under pressure and demonstrate good judgment and communication skills
- Be able to work in a non-traditional office environment by being a good team player who works in a cooperative fashion, but who is also a self-starter
- Have experience handling cash and tracking expenses
- Be able to help serve food to customers in an efficient and sanitary manner
- Be able to commit to giving food cart tours on Wednesdays and/or Fridays and market tours on Sundays.
Preference will be given to candidates who:
- Have prior experience in a customer-oriented industry (food service, hospitality, etc)
- Are familiar with Turnstile Tours and have either joined a tour in the past and/or have attended a presentation given by the Turnstile’s staff
- Are licensed NYC Sightseeing Guides
- Are certified in CPR and First Aid
- Demonstrate strong critical thinking, writing, and public speaking skills
- Have experience in working with people of all different backgrounds and with people who have disabilities
Guides are compensated as employees on a competitive per tour rate. Additionally, stipends are offered for tour training, and other job-related responsibilities are compensated on a competitive hourly rate. All new employees will be hired for a temporary 90-day probationary period, during which time they must demonstrate the skills necessary to perform in their respective roles and will undergo a review at the end of the 90-day period. After completing this review process, all employees of Turnstile Tours will be eligible to contribute to a personal 401(k) retirement plan, receive compensation for obtaining or renewing their NYC sightseeing license and CPR training, and partake in other employee benefits provided by the company.
‘Please e-mail your cover letter and your CV, resume, or LinkedIn profile to email@example.com
About Turnstile Tours
Turnstile Tours offers public, private, and custom behind-the-scenes guided tours of unique places and stories of New York City, built around in-depth research and community engagement. Tour programs explore themes related to history, urban planning, architecture, manufacturing, and economic development at the Brooklyn Navy Yard and Brooklyn Army Terminal, food and culture tours of New York City’s public market system, and tours about street food and the street vending industry. As a Certified B Corporation and registered benefit corporation, Turnstile Tours is a mission-driven social enterprise committed to using tours to create measurable positive social, environmental, and community impacts.
Turnstile Tours is an equal opportunity employer. We are committed to making all personnel decisions without regard to age, race, creed, religion, color, national origin, disability, marital status, citizenship, pregnancy, sexual orientation, veteran status, genetic predisposition or carrier status, or any other category protected by law.