Posted February 28, 2019
Join our small team at Turnstile Tours to assist us in developing and leading engaging theme-based tours that center around stories of the Brooklyn waterfront, including tours of the Brooklyn Navy Yard, Brooklyn Army Terminal, and surrounding neighborhoods! We are seeking to add a new team member who is responsible and reliable, inquisitive by nature, and is passionate about storytelling and working with the public. This is an hourly position with the potential for growth within our small business.
All team members at Turnstile Tours are responsible for leading programs that provide visitors of all ages and abilities with enjoyable, engaging, accessible, and in-depth experiences. All staff are expected to participate in initial and ongoing training sessions, and we maintain and cultivate a body of related research to which all staff members are expected to actively learn from and contribute to.
General responsibilities for this position include but are not limited to:
- Leading tours that are educational, interactive, thoughtful, enjoyable, fun, and engaging for people of all ages and abilities
- Effectively conveying passion and enthusiasm for the topics of the tours through storytelling and visitor engagement
- Anticipating and addressing the needs – mobility, auditory, and otherwise – of tour participants and providing exemplary customer service overall
- Contributing to a positive team-based environment by actively seeking out opportunities to learn from and alongside colleagues, tour participants, and others
- Demonstrating a genuine interest in learning and developing skills through sharing and receiving positive and constructive feedback from other Turnstile team members
- Contributing to the company’s body of knowledge through primary source research, multimedia documentation, observation and evaluation of tours, and leading training workshops for the team
- Actively seeking new challenges and opportunities for increased responsibility
- Exemplifying professional and ethical behaviors according to policies and procedures and acting in accordance with Turnstile Tours’ mission, core commitments, and values
- Representing Turnstile Tours at select events hosted by key nonprofit and industry partners
- Be a quick and active learner who independently seeks out and shares knowledge and demonstrates an enthusiasm for and curiosity about the tour topic
- Be comfortable speaking in front of groups of people
- Facilitate an interactive experience that genuinely draws out and responds to the interests, perspectives, and questions of visitors.
- Be flexible and able to adapt in a fast-changing environment
- Have a positive ‘can-do’ attitude, sense of humor, and friendly personality
- Perform well under pressure and demonstrate good judgment and communication skills
- Be able to work in a non-traditional office environment by being a good team player who works in a cooperative fashion, but who is also a self-starter
- Be punctual, reliable, and able to commit to a consistent schedule of giving tours two days per week, including regular weekend days, for at least one year
- Have tour guiding, teaching, and/or acting experience, and knowledge about or interest in at least one of the following areas: economic development, urban planning, geography, architecture, engineering, manufacturing, environmental science, history, military history, the maritime industry, botany, sociology, museum studies.
- Have experience working with diverse groups of people of all ages from a wide range of cultural, racial, and socioeconomic backgrounds, and abilities, including people with disabilities.
- Be available to work on weekend days and some weekdays.
Preference will be given to candidates who:
- Have prior experience in a customer-oriented industry
- Have prior experience with tour development and research
- Demonstrate strong critical thinking, writing, and public speaking skills
- Are familiar with Turnstile Tours and have joined a tour in the past
- Speak English and another language fluently. Preferred second languages include Mandarin, Korean, and Spanish
- Have some prior knowledge about or interest in the maritime, military, waterfront, and/or industrial history of New York
- Are certified in CPR and/or First Aid
- Have experience personally or professionally with people who have disabilities
Compensation and benefits: Guides are compensated as employees on a competitive hourly rate for tours that are equivalent to $100 for a two-hour tour. Additionally, training stipends are offered to compensate guides for completing the training process for each tour. Compensation for monthly staff meetings and other job-related responsibilities start at a rate of $20 per hour. After 90 days of employment, all employees of Turnstile Tours are eligible to contribute to a personal 401(k) retirement plan, receive compensation for obtaining or renewing their NYC sightseeing license, access discounted Citibike memberships, and partake in other employee benefits provided by the company.
Turnstile Tours is an equal opportunity employer. We are committed to making all personnel decisions without regard to age, race, creed, religion, color, national origin, disability, marital status, citizenship, pregnancy, sexual orientation, veteran status, genetic predisposition or carrier status, or any other category protected by law. Turnstile Tours values a diverse workforce to help us better serve a diverse public, and we encourage qualified individuals from any and all backgrounds to apply.