Accessibility

Website accessibility

Turnstile Tours is committed to ensuring accessibility for people with disabilities in all forms, including digital accessibility. We have engaged a third-party expert to conduct an accessibility audit of our website and are now working to address issues identified in the audit. We strive to make this website as accessible as possible. Please contact us by phone or email if you have any feedback about how we can improve the user experience of our website. 

Physical accessibility

Public Transit Access

For each of our tours, we provide directions that include guidance for accessible public transit. Less than 30% of subway stations are wheelchair accessible, and even at some of those stations, elevators are frequently out of service. When planning your trip, please consult the MTA’s Accessibility page, this map of accessible subway stations, and the current status of elevators and escalators.

All MTA buses are wheelchair accessible, as is the NYC Ferry.

Walking Tours

We strive to make sure that our walking tours are accessible to visitors who use wheelchairs or mobility devices, but because we work outdoors in parks and industrial spaces, unforeseen obstacles may arise. If you do use a mobility device, or have questions or concerns about accessibility, please note this in your reservation or contact us so that our guides can review the tour route in advance. Due to construction, weather, or other circumstances, we may encounter uneven paths, obstructions, or steep inclines on our usual route, which we will seek to avoid. We also note for each tour the approximate distance traveled, restroom accessibility, and if there will be extended periods of standing (you can find this information for each tour in our FAQs).

Accessible services and accommodations upon request

Assistive listening devices: With at least 24 hours advance notice, portable FM assistive listening devices with headsets or neck loops can be made available for all public and private tours. Please note in your reservation or contact us at least 24 hours prior to your tour if you or a guest in your party would like to use a receiver. We cannot guarantee that assistive listening devices will be available if the request is made within 24 hours of the tour start time.

Verbal description, Braille, and large print materials: All of our tours are designed to be multi-sensory. We also have staff members who are experienced in verbal description and have led tour programming for visitors who are blind or have low vision. We can make available all of our materials in large print or Braille upon request. Please notify us in advance either when making your reservation or by contacting us if you would like your public or private tour to be staffed so that we can ensure a fully-inclusive experience.

American Sign Language interpretation:  American Sign Language interpreters may be requested for our tours at no additional cost. Two weeks advance notice is required. Please contact us to make your request.

Sensory-Friendly Supports: We welcome neurodivergent visitors. With advance notice, we offer a sensory-friendly experience for private groups of visitors that can include plain language and visual supports and non-verbal tools before and during the visit (visual schedules, etc), fidgets, as well as multi-sensory and kinesthetic approaches. With advance notice for public tours, Turnstile Tours can provide these accommodations and can also assign a staff member who has experience leading programs for neurodiverse visitors.