Training and Assessment for Institutional Capacity Building for Accessibility
Turnstile Studio is currently serving as a primary consultant on Expanding Brooklyn Botanic Garden’s Welcome, a three-year project that aims to set a new institution-wide baseline for inclusively welcoming and serving visitors with disabilities to the Brooklyn Botanic Garden. In Year One (2019), Turnstile Studio is conducting a baseline assessment across all visitor-facing departments through focus groups, surveys, and workshops; supporting the formation of a best practices working group and an inter-departmental task force; designing and facilitating accessibility training workshops and materials tailored to each department for all front-line staff (security, visitor services, education, horticulture, etc.); and providing analysis and recommendations for short- and long-term capacity-building efforts.
Professional Development Workshop and Capacity-Building Resources
In the spring of 2017, Turnstile Studio was contracted by Green-Wood Cemetery to develop and conduct a customized professional development workshop for their tour guides and staff with a focus on techniques and best practices for providing an inclusive and engaging experience for all visitors. In addition to the training workshop, Turnstile’s team produced capacity-building resources for the institution, including training materials and resources for future workshops, as well as a report with recommendations related to visitor engagement on tours of Green-Wood based on tour observations, assessment of online and printed visitor materials, and best practices across the museum and tourism fields.
Recommendations for Accessibility Strategies
Turnstile Studio was commissioned to produce an assessment with recommendations and resources for increasing accessibility for all visitors at The Ringling’s 66-acre campus, including the Museum of Art, Circus Museum, Historic Asolo Theatre, Ca’ d’Zan mansion, and the Bayfront Gardens. The results of the assessment were informed by a review of visitor and training materials, a three-day site visit, meetings with department heads, and a survey conducted with more than 300 volunteers and staff. The final report included survey reports, as well as general recommendations in the following four areas: 1) Physical accessibility and navigation; 2) Visitor services and effective communication; 3) Institutional capacity building; and 4) Staff training.
Training Workshops and Resources for Staff and Volunteers
In the winter and spring of 2016, Turnstile Studio was contracted by the Brooklyn Botanic Garden to conduct a series of training workshops, develop training tools and materials, and provide recommendations to further enhance accessibility and visitor engagement for both children and adults.
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