American Alliance of Museums journal Exhibition, Fall 2025 (Volume 44, Issue 2)
by Hannah des Cognets and Amy Weiser
We found an invaluable partner in Turnstile Studio, our main consultant on the grant. Turnstile supports capacity-building efforts of museums to more effectively welcome, engage, and inform visitors. Cindy VandenBosch and Andrew Gustafson of Turnstile, along with their colleagues, have modeled what it means to center visitors and disabled voices from the start. Our work with them kicked off with a rigorous assessment that included staff and volunteer focus groups and surveys, a review of public communications and internal procedures, and, perhaps most importantly, the feedback of 10 visitor-experience consultants who came to Storm King in fall 2022.
