Storm King Art Center: Hospitality and Accessibility

Professional development and capacity building // 2022 – 2025

Storm King engaged Turnstile Studio as a lead consultant to support a multiyear project funded by the Institute of Museum and Library Services that seeks to build the organization’s capacity to provide inclusive and accessible visitor experiences through professional development. As a first step, our team conducted an assessment that involved surveys and listening sessions with staff, volunteers, and board members, a review of relevant materials, as well as coordinating visits by and gathering feedback from a range of cultural accessibility professionals and disability advocates. Based on the results, we are now working with Storm King staff to implement targeted strategies, including customized training workshops and train-the-trainer resources, relationship-building efforts with access advisors and advocacy organizations, and guidance for staff on inclusive practices that apply to wherever and however they interact with and support visitors.

Two people pose and smile in front of an accessible tram, one who is using a wheelchair and the other who is kneeling beside her

Expanding Brooklyn Botanic Garden’s Welcome

Staff Training and Capacity Building for Accessibility // 2019–2022

Turnstile was engaged by Brooklyn Botanic Garden to act as the lead consultant in the implementation of a four-year grant from the Institute of Museum and Library Services titled “Expanding BBG’s Welcome,” which sought to build training capacity to make the Garden more accessible to people with disabilities. Turnstile conducted a baseline internal assessment of the experience and knowledge of staff related to accessibility through observations, surveys, and focus groups by department. Using the results of the assessment, Turnstile designed and led practice-oriented training workshops for over 200 frontline staff across the institution that were customized by departmental roles. Turnstile developed and produced six disability awareness training videos, complete with guiding lesson plans and activities for training staff, that were developed in collaboration with disability advocates and BBG staff, all of which are now being used for in-house staff trainings. Topics explored include accessible wayfinding, service dogs, hearing access, welcoming visitors with behavioral differences, and multimodal communication strategies. Turnstile also supported the Garden in creating a Best Practices Working Group that consists of disability service providers and advocates who serve as advisors and trainers for the Garden, the roll out of accessible services, and interdepartmental coordination on planning and budgeting for accessibility and crafting institutional policies and procedures.


The Ringling: Accessibility Assessment

Recommendations for Accessibility Strategies // 2016

Turnstile Studio was commissioned to produce an assessment with recommendations and resources for increasing accessibility for all visitors at The Ringling’s 66-acre campus in Sarasota, Florida, including the Museum of Art, Circus Museum, Historic Asolo Theatre, Ca’ d’Zan mansion, and the Bayfront Gardens. The results of the assessment were informed by a review of visitor and training materials, a three-day site visit, meetings with department heads, and a survey conducted with more than 300 volunteers and staff. The final report included survey reports, as well as general recommendations in the following four areas: 1) Physical accessibility and navigation; 2) Visitor services and effective communication; 3) Institutional capacity building; and 4) Staff training. Since this assessment, The Ringling has excelled at implementing many of the recommendations in the report.