Singapore Tourism Board: Destination Experience Workshop

Photo of the Singapore Merlion statue spraying water into a pool with people watching and city skyline in the distance

Presentations on tour development and storytelling // 2016

Turnstile’s Andrew Gustafson was invited to attend a two-day workshop in Singapore hosted by the Tourism Board’s Tour & Industry Development team and attended by local tour operators, attractions, and guides. Andrew facilitated a workshop and presentation, “Developing Quality Tour Content,” on tour development, guide training, and effective visitor engagement techniques, and delivered the keynote address on the second day of the program, “Delivering the Story: Storytelling Techniques for Guided Tours,” drawing on Turnstile Tours’ experience with multi-sensory engagement, narrative development, and guide evaluation. Andrew also visited several attractions in Singapore and provided feedback on guide technique and interpretation, including the Chinatown Heritage Center and Singapore City Tours.

Singapore Tourism Board & National Heritage Board: Guided Tour Consulting

Guided Tour Consulting for the Attractions and Experience Development Series in Singapore // 2013

Staff from Turnstile Tours and the Lower East Side Tenement Museum were invited to Singapore by the country’s Tourism Board, Association of Singapore Attractions, Workforce Development Agency, and the National Heritage Board to provide trainings and consultations on storytelling skills and developing more engaging, interactive guided tours for cultural institutions, tourist attractions, and tour companies. As part of a professional development series entitled “Delivering the Story,” Turnstile Tours’ Cindy VandenBosch and the Lower East Side Tenement Museum’s Director of Education Miriam Bader conducted a half-day seminar, full-day masterclass, and keynote lectures on topics such as multi-sensory engagement on tours, training and retaining guides, responding to visitor feedback, current trends and practices in museum education and tourism, and community-based partnerships for cultural programming. 

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