Crain's New York Business - Turnstile Tours

Crain’s: Brooklyn tour company has found new life online

When the Covid-19 pandemic threatened to shut down their Brooklyn tour-guide business—Turnstile Tours—husband-and-wife team Cindy VandenBosch and Andrew Gustafson reinvented their nine-year-old company on the fly. Founded in 2012, Turnstile Tours’ unofficial motto is “We share stories of how New York City works.” By taking customers behind the scenes of different aspects of city life, especially in Brooklyn, the company aims to highlight the work of ordinary New Yorkers.

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Crain’s: Mom-and-pop shops faced red tape—or silence—from PPP lenders

For small-business owner Cindy VandenBosch, who runs Turnstile Tours from her office in the Brooklyn Navy Yard, the lack of communication from JPMorgan Chase on the status of her Paycheck Protection Program loan prompted her to take desperate measures. When she couldn’t get a single Chase representative on the phone for days, VandenBosch said she rented a Citi bike, donned a mask and gloves, and rode to a branch in Sunset Park for answers.

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Workers walk alongside a large stone dry dock in the Brooklyn Navy Yard with two white tugboats below and a red and white crane on the right.

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