Crain’s New York Business, April 27, 2020
by Brian Pascus
For small-business owner Cindy VandenBosch, who runs Turnstile Tours from her office in the Brooklyn Navy Yard, the lack of communication from JPMorgan Chase on the status of her Paycheck Protection Program loan prompted her to take desperate measures. When she couldn’t get a single Chase representative on the phone for days, VandenBosch said she rented a Citi bike, donned a mask and gloves, and rode to a branch in Sunset Park for answers.
